Terms and conditions

1. Using this website

By using this website, you agree to these terms. The website is run by AuDHD Forward Ltd.

Information, not advice

Everything on this website, including blog posts, is for general information and reflects personal experience. It isn't medical, psychological or professional advice, and coaching is not a substitute for diagnosis or treatment.

If you're in crisis or worried about your safety, please call 999 in an emergency, call NHS 111, or contact Samaritans any time on 116 123.

Our content

The text, photos and logos on this website belong to AuDHD Forward Ltd or Marie Herbert, unless stated otherwise. You're welcome to share links to our pages, but please don't copy or reuse our content without permission.

Links to other websites

We link to other websites, such as our booking system. We're not responsible for their content or how they handle your information.

Availability

We do our best to keep the website accurate and available, but we can't guarantee it will always be error-free or uninterrupted.

2. Coaching terms for adults

2.1 Introduction

These Terms and Conditions ("Terms") govern the provision of ADHD and AuDHD coaching, mentoring and related services by AuDHD Forward Ltd ("Company", "we", "our" or "us") to the client ("you", "your"). By booking or engaging in our services, you agree to be bound by these Terms. If you do not agree, you should not proceed with our services.

2.2 Services provided

• 1:1 ADHD and AuDHD coaching for adults
• DSA-funded specialist mentoring and study skills support for university students
• 1:1 coaching, workshops and training for schools

Details, structure and the most up-to-date pricing of these services are available on our website or as communicated at the time of booking. Pricing is subject to change without prior notice.

2.3 Booking and payments

• All services must be booked in advance and are subject to availability.
• Payments are required in full before services begin, unless otherwise agreed in writing.
• We accept Access to Work funding where applicable. It is the client's responsibility to arrange funding approval before sessions begin.
• DSA-funded Non-Medical Help is arranged and invoiced in line with your DSA award and the Student Loans Company's requirements, which take priority over the payment, cancellation and refund terms in this section where they differ.
• Prices are subject to change. Please check our website or booking confirmation for the latest rates.
• All payments must be made in GBP (£).

2.4 Cancellations and refunds

Client cancellations:

• Sessions cancelled with at least 48 hours' notice can be rescheduled at no extra charge.
• Cancellations made with less than 48 hours' notice are non-refundable.
• No-shows are considered cancellations and are non-refundable.

Company cancellations: if we need to cancel a session, we will reschedule at a mutually agreed time. If rescheduling is not possible, we will issue a refund.

Refund policy: refunds are only issued in exceptional circumstances and at our discretion. Refunds do not apply once services have been delivered.

2.5 Client responsibilities

• Clients are expected to participate actively in sessions and complete any recommended exercises or reflections.
• Coaching is a collaborative process, and results depend on client engagement.
• Clients must make sure they are in a suitable environment for online sessions.
• Coaching is not therapy or a substitute for medical or psychological treatment. Clients experiencing significant mental health concerns should seek professional medical support.

2.6 Confidentiality and safeguarding

• We respect client confidentiality and will not disclose personal information without consent, except where required by law or where there is a safeguarding concern.
• If we believe a client is at risk of harm, we are legally required to share concerns with the appropriate safeguarding authorities.
• Our Safeguarding Policy is available on request. How we handle personal information is explained in our privacy policy.

2.7 Limitation of liability

• While we strive to provide high-quality coaching, we do not guarantee specific outcomes.
• We are not responsible for any decisions or actions taken by clients based on coaching sessions.
• We shall not be liable for any indirect, incidental or consequential damages arising from the use of our services.

2.8 Intellectual property

All materials provided during coaching, including worksheets, guides and recorded sessions, remain our intellectual property and may not be shared, copied or distributed without our written consent.

2.9 Termination

We reserve the right to end coaching services if a client breaches these Terms, behaves inappropriately, or if we decide that coaching is not in the client's best interest. No refunds will be provided in such cases.

2.10 Amendments

We may update these Terms from time to time. Clients will be notified of any changes in advance where possible. Continued use of our services means you accept the revised Terms.

2.11 Agreement

By booking or making payment, you confirm that you have read, understood and agree to these Terms and Conditions.

3. Coaching terms for under-18s

3.1 Introduction

These Terms govern the provision of coaching and related services by AuDHD Forward Ltd to clients under the age of 18 ("you", "your"). These services require the consent of a parent or legal guardian ("Guardian"). By engaging in our services, both the client and their Guardian agree to be bound by these Terms. If you or your Guardian do not agree, you should not proceed with our services.

3.2 Services provided

• Youth life coaching for young people aged 14 and over
• Regular 15-minute check-ins for accountability
• 1:1 mentoring
• 1:1 coaching, workshops and training for schools

3.3 Parental or Guardian consent and supervision

• All under-18 clients must have written consent from a parent or Guardian before starting coaching.
• A Guardian may be asked to attend an initial consultation.
• If we believe it is in the client's best interest, we may ask for additional Guardian involvement.

3.4 Booking and payments

• All services must be booked in advance and are subject to availability.
• Payments must be made in full before services begin, unless otherwise agreed in writing.
• Prices may change, and the most up-to-date rates are available on our website or on request.
• All payments must be made in GBP (£).

3.5 Cancellations and refunds

The cancellation and refund terms in section 2.4 also apply to under-18 clients.

3.6 Client responsibilities

• Clients are expected to participate actively in sessions and complete any recommended activities.
• Coaching is a collaborative process, and outcomes depend on client engagement.
• Clients must make sure they are in a suitable environment for online sessions.
• Coaching is not therapy or a substitute for medical or psychological treatment. Clients experiencing significant mental health concerns should seek professional medical support.

3.7 Confidentiality and safeguarding

• We respect client confidentiality and will not disclose personal information without consent, except where required by law or where there is a safeguarding concern.
• If we believe a client is at risk of harm, we are legally required to share concerns with the appropriate safeguarding authorities.
• Guardians will not be given details of coaching sessions without the client's consent, unless there is a safeguarding concern.
• Our Safeguarding Policy is available on request.

3.8 Other terms

Sections 2.7 (limitation of liability), 2.8 (intellectual property), 2.9 (termination) and 2.10 (amendments) also apply to under-18 clients. By booking or making payment, the client and Guardian confirm they have read, understood and agree to these Terms.

Governing law and contact

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email marie@audhdforward.com or write to AuDHD Forward Ltd, 9 Lennox Avenue, Richmond, England, DL10 5AF.