U18 Terms and Conditions
Please review the terms and conditions carefully, and if you’re happy to proceed, complete your payment at the bottom of this page.
AUDHD FORWARD LTD
Company Number: 16099199
Registered Office: 9 Lennox Avenue, Richmond, England, DL10 5AF
Terms and Conditions for Under-18s
1. Introduction
These Terms and Conditions ("Terms") govern the provision of ADHD coaching and related services by AUDHD FORWARD LTD ("Company", "we", "our", or "us") to clients under the age of 18 ("you", "your"). These services require the consent of a parent or legal guardian ("Guardian"). By engaging in our services, both the client and their Guardian agree to be bound by these Terms. If you or your Guardian do not agree, you should not proceed with our services. These Terms are governed by the laws of England and Wales.
2. Services Provided
We offer coaching services tailored for young people, including:
- Monthly Coaching
- Group Coaching
- Text Coaching
- Youth Services
- 1:1 Mentoring
- 1:1 Coaching for Schools
- School Workshops and Training
3. Parental/Guardian Consent & Supervision
3.1. All under-18 clients must have written consent from a parent or Guardian before starting coaching services.
3.2. A Guardian may be required to attend an initial consultation session.
3.3. If we believe it is in the best interest of the client, we may request additional Guardian involvement in sessions.
4. Booking and Payments
4.1. All services must be booked in advance and are subject to availability.
4.2. Payments must be made in full before the commencement of services unless otherwise agreed in writing.
4.3. We accept Access to Work funding where applicable. It is the Guardian's responsibility to arrange funding approval before sessions begin.
4.4. Prices may change, and the most up-to-date rates are available on our website or upon request.
4.5. All payments must be made in GBP (£).
5. Cancellations and Refunds
5.1. Client Cancellations:
- Sessions cancelled with at least 48 hours’ notice can be rescheduled at no extra charge.
- Cancellations made with less than 48 hours' notice are non-refundable.
- No-shows are considered cancellations and are non-refundable.
5.2. Company Cancellations:
- If we need to cancel a session, we will reschedule at a mutually agreed time.
- If rescheduling is not possible, we will issue a refund.
5.3. Refund Policy:
- Refunds are only issued in exceptional circumstances and at our discretion.
- Refunds do not apply once services have been delivered.
6. Client Responsibilities
6.1. Clients are expected to participate actively in coaching sessions and complete any recommended activities.
6.2. Coaching is a collaborative process, and outcomes depend on client engagement.
6.3. Clients must be in a suitable environment for online or in-person sessions.
6.4. Coaching is not therapy or a substitute for medical or psychological treatment. Clients experiencing significant mental health concerns should seek professional medical support.
7. Confidentiality and Safeguarding
7.1. We respect client confidentiality and will not disclose personal information without consent, except where required by law or where there is a safeguarding concern.
7.2. If we believe a client is at risk of harm, we are legally required to share concerns with appropriate safeguarding authorities.
7.3. Guardians will not be given details of coaching sessions without the client’s consent unless there is a safeguarding concern.
7.4. For further details on how we handle safeguarding matters, please refer to our Safeguarding Policy, which can be accessed upon request or via our website.
8. Limitation of Liability
8.1. While we strive to provide high-quality coaching, we do not guarantee specific outcomes.
8.2. We are not responsible for decisions or actions taken by clients based on coaching sessions.
8.3. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
9. Intellectual Property
9.1. All materials provided during coaching (including worksheets, guides, and recorded sessions) remain our intellectual property and may not be shared, copied, or distributed without our written consent.
10. Termination
10.1. We reserve the right to terminate coaching services if a client breaches these Terms, engages in inappropriate behaviour, or if we determine that coaching is not in the client’s best interest. No refunds will be provided in such cases.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Agreement
By making payment, you confirm that you have read, understood, and agree to these Terms and Conditions.
13. Contact Information
If you have any questions about these Terms, please contact us at:
AUDHD FORWARD LTD
9 Lennox Avenue, Richmond, England, DL10 5AF
📧 Email: marie@audhdforward.com
Complete your payment for 1-2-1 coaching here.
Complete your payment for 1-2-1 mentoring here (one-off)